I help with managing the customer stream and making services more fluent.
AKSELI sends text message reminders and informs the client about the day’s events.
The patient can use the self-service kiosk to check in, update his/her contact information and pay for the visit.
The info screens provide topical information and tell patients when it is time to move to the treatment room.
The care staff can monitor the patient stream and call the patient into the treatment room directly from the screen.
The system provides information that can be used to optimise the reception process and achieve cost savings.
AKSELI makes patient reception fluent and effortless. The system automates patient self check-in, communications and navigation guidance. The system benefits the patient, the care staff and the entire organisation:
The self-service kiosk handles patient check-ins and provides navigation guidance. The patient checks in by showing the bar code on his/her invitation letter, Kela card or identity card, or by using the kiosk to key in his/her personal identity code. After a successful check-in, the kiosk gives a printout with the information on the appointment, a personal visit number and instructions on how to reach the correct waiting room. The self-service kiosk can also be used for the following tasks: paying the visit fee, checking and updating contact information, viewing navigation instructions and providing feedback.
The information system informs the patient in the waiting area through info screens that perform the function of traditional notice boards. Various notices, news and advertisements can be easily added, removed and edited individually for each floor and lobby. When the patient is called into a treatment room via the care staff’s user interface, the system displays the patient’s visit number on the info screens, plays a sound to call the patient in and guides the patient to the correct treatment room.
The service point supports independent check-in. In special cases, the staff handle the patient’s check-in – a special annotation can be added to the patient’s information indicating to the care staff that the patient in question needs special assistance. A wristband for the patient for identification and passage within the hospital can also be printed out at the service point.
With the help of the professional’s view, the care staff can monitor the patient’s arrival at the correct waiting room in real time without leaving the treatment room. The patient can be called into the treatment room with a single click of the mouse to activate the information system. The other staff members can see the call at the same time on their own screens. In addition, the view can be used to find the patient’s current location and make changes between work partners.
The mobile professional’s view is necessary when there is a need to change workstations several times a day. Irrespective of the department or unit, the terminal-independent view enables the monitoring and control of patient flow, as well as the monitoring of an individual patient’s condition. The view can be used to keep an eye on the observation chart and record physiological parameters, which facilitates routine care tasks and improves the quality of care. Delays and errors in recording information are reduced as it is no longer necessary to first write information down on paper and then enter it into the patient information system.
RANNE® is a solution for patient identification. The wristbands can be printed out in mere seconds and fastened with ease. They enable patient identification in essential phases of the treatment process, which prevents hazardous situations due to incorrect drug dosage, for example. The RANNE® solution includes a management function for style sheets and printers, as well as support for wristbands of various sizes – newborn and adult, for example.
Reporting indicates the current situation as it is, while forecasting indicates how things would turn out if the approach were to be changed. The diverse reports provide insight into the development and change needs of the organisation. The information collected can be used to simulate changes and their effects without strenuous and lengthy practical trials.
The Combinery combines many background systems of the health care organisation into a comprehensive solution that is meaningful for both patients and staff members. For example, it enables a patient’s appointment information to be retrieved from multiple systems upon check-in, in order to merge several services into a single unified visit. At the same time, the patient can be informed about matters pertaining to the treatment or its progress. Check-in information is conveyed to the patient information system, while notification of the provision of the information is recorded in the medical record system.
The communications before a treatment visit include reminder e-mails, letters and text messages, as well as online appointment management. In addition to this, patients can be informed about changes to their visits. Thanks to AKSELI, patients can be provided with information more quickly and easily.
Please contact us and we’ll see how AKSELI can help you.